FAQs

For Owners

goBaby launched nationally in December 2016. As of today, we have inventory across 35 states in the US and are growing daily. Please feel free to post your baby item in any US location. If you are looking to rent an item in a location that is currently not available, we encourage you to let us know and we will do our best to find you the item you need!

  • Click on Listings
  • Click on the + sign
  • Select Category of the item
  • Complete Listing Information section
  • Preview and activate your listing

While you can charge any price you want, here are some Daily Price recommendations for the most popular items:

  • Crib: $10 - $50 / day
  • Stroller: $15 - $40 / day
  • Car Seat: $12 - $25 / day
  • High Chair: $10 - $25 / day
  • Bike: $15 - $35 / day

As the owner, you can choose to deliver your item within a certain mile radius for an extra charge. You can also make your items available for pick-up by the renter. You will be able to specify delivery/pickup conditions when you post your item.

In the nearest future, goBaby will be offering delivery via integration with several delivery service providers.

Once your item is listed on goBaby, it will be searchable by potential renters. When a renter is interested, they will submit a booking request, which will be delivered to you via email, push notification, and a system alert. You will review and respond to the request by either accepting or rejecting it. If you accept the booking request, you will be able to provide the renter with delivery/pickup information and notify the system when your items is picked up. You will notify the system again once your item is returned, so that we can process the payment.

We charge item owners a transaction fee of 10%.

When you list your item, we recommend that you specify a Security Deposit fee that will cover your item in an unlikely event of theft or damage. At present, goBaby does not offer insurance, but we are working on this, and hope to be able to offer extra coverage soon.

goBaby's goal is to make travel easier for families, therefore we strongly encourage our owners not to cancel reservations as this may cause great inconvenience for our renters. If, however, you have an extraordinary circumstance and need to cancel, please reach out to us at hello@gobaby.co.

What is Stripe?

Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Hundreds of thousands of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally.

Stripe is available to businesses in 25 countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies. You can learn more at https://stripe.com/customers.

How does Stripe work with goBaby.co?

With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account, or connect an existing Stripe account if you already have one.

Is Stripe secure? Will I be PCI-compliant?

Yes! Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the highest level of certification available.)

You can learn more about the technical details of Stripe’s secure infrastructure at: https://stripe.com/docs/security/stripe. You can see Stripe’s PCI certification here and here.

What payment types are supported?

Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s Payment Options page and select your country at the page’s bottom-left corner. Here are some examples:

  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay.
  • Australian, Canadian, European, Hong Kong, and Singaporean businesses can accept Visa, MasterCard, and American Express.
  • Japanese businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

You can also accept gift and prepaid cards of the above types. You can use Stripe to charge cards of these types from customers anywhere in the world.

Stripe also supports Apple Pay, Google Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit, and China’s Alipay.

What is Stripe’s pricing?

Get charged only when you earn money. No monthly fees, setup fees, or hidden costs! For detailed pricing information by country, please see https://stripe.com/pricing and select the relevant country at the page’s bottom-left corner.

The following examples show basic pricing for US users only:

Credit card processing

  • 2.9% + 30 cents (USD) per transaction
  • $15 (USD) for disputes

When do I get paid?

Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule.

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s Balancepage. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on Receiving Payouts.

When to contact Stripe versus when to contact goBaby.co

Contact goBaby.co about these types of questions:

Order-related:

  • Has my order arrived?
  • What is the tracking information?
  • What is the shipping address?
  • How much tax is charged on an item?

Customer-related:

  • How do I get in touch with my customer?

Country and currency support:

  • What countries are supported?
  • What currencies are supported?
  • What international payment methods are supported?

Contact Stripe about these types of questions:

Transaction-related:

  • Questions regarding a specific charge, refund, payout, or dispute
  • Account-related issues, including account lockouts
  • Using the Stripe Dashboard’s functionality and settings

For Renters

Item owners can choose to deliver the item to you for an extra charge. You can also pick-up the item from the owner. Detailed pickup/delivery information is provided for every listing.

In the nearest future, goBaby will be offering delivery via integration with several delivery service providers.

As parents, we take safety very seriously! The app has built-in features that help maintain the quality of items available for rent, as well as verification of the item owner's identity. In the coming weeks we will also be adding a recall check list feature which will check items that are uploaded to goBaby to verify that they are not on a national recall list.

Read more about Trust & Safety.

We charge renters a transaction fee of 10%.

  • You can search available items by location, dates, and item category.
  • Every listing provides detailed item information including photos, description, location, and reviews.
  • Once you select an item, you will be able to submit a booking request.
  • When your booking is accepted by the owner, we will place a temporary hold on your credit card for the amount of Security Deposit specified, which will be released in full when the item is returned. PLEASE NOTE: In an event the item is not returned or is damaged, goBaby reserves the right to continue the hold on security deposit until the issue is resolved.
  • The system will notify you via email, and a system alert about the status of your booking request. It will also provide pickup/delivery information once your booking request is accepted.
  • The system will remind you about your upcoming reservation 48 hours before.

Yes, you can cancel your reservation without a fee up to 24 hours before your reservation start date. If you cancel after, we will charge you for 1 day rental fee.

We do everything we can to ensure all listings on goBaby are of the highest quality. Unfortunately we cannot guarantee that this will be the case 100% of the time. This is why we have a review system in place that allows our renters to provide detailed feedback to our item owner. We encourage our renter to choose listings based on reviews, and to notify us immediately in case there is an issue.